Return policy

Because each piece is handmade, slight variations in colour, shape, and finish are part of the unique character of our ceramic sculptures, jewellery, and tableware. For this reason, we only accept returns for items that arrive faulty or damaged.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with your order number and clear photos of the issue. Once reviewed, we will offer a replacement or a refund.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind

  • Colour, shape, or glaze variations

  • Any item damaged through misuse or accidental breakage after delivery

Refunds

Approved refunds will be processed to your original payment method. Please allow standard bank processing times for funds to appear.

Shipping for Returns

If a return is approved for a defective item, we will cover the return shipping costs or provide a prepaid return label.

Returns & Exchanges - FAQs

  • We only accept returns or exchanges for items that are defective or damaged when they arrive. Each of our pieces is handmade, so slight variations in colour, shape, or finish are normal and not grounds for a return.

  • If your item arrives damaged or has a manufacturing defect, please get in touch with us within 7 days of delivery. Include your order number and clear photos of the issue. We’ll review the problem and either replace your item or issue a refund.

  • We do not accept returns for change of mind, so please choose carefully before purchasing. Our items are carefully crafted, and every piece is unique!

  • Once we confirm your return, we’ll process a refund to your original payment method. Please note that your bank may take a few days to process the refund.

  • If your item is defective or damaged, we’ll cover the return shipping costs. We’ll provide you with a prepaid return label for your convenience.

  • We do not offer exchanges at this time. If you need a different item, please place a new order once your return is processed.

If you have any further questions, please feel free to reach out via our contact page.